Hotel Policies

The Courthouse Hotel is Thunder Bay's boutique hotel featuring 40 guest rooms, a Ballroom, and meeting rooms.

NON-SMOKING POLICY

The Courthouse Hotel is a 100% non-smoking facility. A charge of $300 will be applied to the room of the registered guest if damages occur and deep cleaning is required due to occupants smoking in the room.


ROOM OCCUPANCY POLICY

The maximum room occupancy varies from 2 to 4 persons, depending on the room type reserved. An additional charge of $10 per person over 18 years of age will be applied. Persons 17 years of age or under must be accompanied by the registered adult at check-in.


GUARANTEE POLICY

A credit card is required at the time of booking to guarantee all reservations. The registered guest responsible for the room must be at least 19 years of age and must provide a valid credit card in their name along with one piece of government issued photo identification at the time of check-in. If you wish to pay with cash or debit, a valid credit card must be used to hold the room upon check-in, and the method of payment can then be changed upon checkout.

A security deposit of $100 CAD will be pre-authorized on your credit card upon check-in. The pre-authorization hold will be released at checkout. Please be advised that it may take up to 7 business days for the funds to be cleared by the credit card financial institution. In the unlikely event that the room is damaged, the deposit will be withheld in full and applied to repair or replacements costs. Should these costs exceed the $100 deposit, the full amount of the damages will be applied to the credit card.


PET POLICY

A single dog or cat under 50 lbs is permitted within one of our designated pet friendly rooms. Your pet must not be left unattended in the guest room at any time. The Courthouse Hotel must be made aware of your accompanying pet at the time of booking. A nightly pet fee of $20.00 will be applied to the room invoice for deep cleaning.


CANCELLATION POLICY

Reservations cancelled within 48 hours or more prior to our 3:00pm check-in time will be cancelled free of charge. Any reservations cancelled within 48 hours of arrival will be charged for one full-night room with tax. Changes to the length or dates of your reservation may result in a rate change.


SPECIAL REQUEST

All special requests are subject to availability. We will do our best to accommodate all special requests at check-in, but requests are not guaranteed.

The Courthouse Hotel and/or the management accept no liability and shall not be held responsible for any loss or damage of valuables left unattended. Guests remain solely responsible for the safekeeping of any such items.

CONTACT US WITH ANY QUESTIONS YOU MAY HAVE

The Courthouse Hotel, Thunder Bay, Ontario, Canada